[{"name":"I want to fill out my esta application but don’t have the villa address what address can we use?","text":"

We recommend all our clients use our Orlando office’s address. This is:

8390 Champions Gate Blvd Suite 100

Champions Gate

Davenport

FL 33896

"},{"name":"Are there any extras we haven’t thought of that you can arrange?","text":"

Our team are able to arrange a wide variety of extras. This includes disability equipment, Christmas trees, arrival food packs, cot and high chair hire, gym equipment, celebration packs for birthdays and anniversaries, BBQ hire, pool heating, rollaway beds, games rooms, garden furniture and more! Please contact the villas team to discuss your requirements and we will be happy to assist.

"},{"name":"Do you have disability friendly homes?","text":"

We have lots of homes that are disability friendly. Please make sure you include specific requirements when booking to ensure we can cater for your needs.

"},{"name":"Does the website show the exact home we will be staying in?","text":"

The website shows an example of the type of property you will be staying in. The décor or villa may look slightly different but will be of the same standard.

"},{"name":"When will we receive our villa address details?","text":"

These will be emailed to you 48 hours before departure. This will include the Villa address and how to gain access to the home. This will also include directions from the airport to the villa. They will be sent to the email address you used to complete your villa online check in.

"},{"name":"Our paperwork says we need to complete a villa online check in payment of £50. What does this cover and is this refundable?","text":"

All of our homes require a £50 online check in registration. This covers you for £1000 worth of accidental damages or spillages in the home. This is a requirement and will need to be completed in order for our team to release your villa address details. This can be complete at www.villacheckinonline.com

"},{"name":"How do we gain access to the property?","text":"

On your villa details that will be emailed to you 48 hours before departure there will be all the information you will need to gain access to the home. This could be a door code or a lock box code, all the information you will require will be included in your pre arrival instructions.

"},{"name":"Do the homes have a minimum stay?","text":"

All of our homes have a minimum of 7 nights stay

"},{"name":"I have not booked attraction tickets yet who do I contact to book these?","text":"

Our Villas team will be on hand to assist you with any outstanding queries please contact us to discuss this further

"}]

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